Cancellation & Refund Policy

1. Digital Products and Services

JDResume provides digital tools, including AI-powered ATS resume tailoring and Pro credits. Due to the immediate and digital nature of these services, all sales are considered final once the Pro credits have been added to your account or the service has been rendered.

2. Refund Eligibility

We may offer a refund under the following exceptional circumstances:

• You were charged multiple times for the same transaction due to a technical error on our platform.
• You purchased Pro credits but they were not successfully deposited into your account, and our support team is unable to resolve the issue within 72 hours.

Refunds will not be provided for dissatisfaction with the AI-generated results, failure to secure a job interview (as we do not guarantee employment), or unused Pro credits.

3. Cancellation Process

If you wish to request a refund based on the eligible criteria mentioned above, you must contact our support team at ayyappanallamothu4@gmail.com within 7 days of the original purchase date. Please include your registered email address, transaction ID, and a detailed description of the issue.

Approved refunds will be processed back to the original method of payment within 5-7 business days.